In a world where tele-sales once conjured images of high-pressure boiler rooms and scripted pitches, artificial intelligence is poised to flip the script. Imagine a tireless digital rep dialing prospects, probing needs with Socratic questions, handling objections with unflappable poise, … Continue reading The Dawn of AI-Powered Sales Calls: Outsmarting Humans at Spotting Buyers and Closing Deals
Last night Channel 4’s Dispatches showed “Richard Wilson On Hold” (see #onhold at Twitter for comments) for myself it was one of the best and most accurate and even entertaining summary of the dreaded introduction of automated services that while modern companies believe enrich our lives and make our customer service better – Richard Wilson proved the complete reverse, showing beautifully how the modern consumer is fed up with these awful technological abominations! In the programme Richard Wilson covered everything from automated telephone systems that allow the customer to not only listen to a voice recording but keep us listening … Continue reading On Hold – the hated automated service!
