Last night Channel 4’s Dispatches showed “Richard Wilson On Hold” (see #onhold at Twitter for comments) for myself it was one of the best and most accurate and even entertaining summary of the dreaded introduction of automated services that while modern companies believe enrich our lives and make our customer service better – Richard Wilson proved the complete reverse, showing beautifully how the modern consumer is fed up with these awful technological abominations! In the programme Richard Wilson covered everything from automated telephone systems that allow the customer to not only listen to a voice recording but keep us listening … Continue reading On Hold – the hated automated service!