On Hold – the hated automated service!
Last night Channel 4’s Dispatches showed “Richard Wilson On Hold” (see #onhold at Twitter for comments) for myself it was one of the best and most accurate and even entertaining summary of the dreaded introduction of automated services that while modern companies believe enrich our lives and make our customer Continue Reading
Concordia Cruise Ship – The Modern “Titanic”
Unlike the Titanic, the huge cruise ship Costa Concordia, didn’t strike an iceberg; instead it truck rocks near the coast of the small island of Giglio Porto. People are now wondering about the size of these new types of ocean liners – the Costa Concordia had 4000 passengers on board Continue Reading